Shipping policy
At ZYRAAH FASHION, we carefully pack every order before handing it over to our delivery partners.
Order Processing
Orders are generally processed within [1–2 business days] after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Estimated Delivery
Orders are generally delivered within [4–7 business days] after dispatch, depending on the delivery location.
Remote locations may require additional time.
The delivery estimate displayed at checkout or communicated with your order should be treated as an estimate rather than a guaranteed delivery date.
Tracking
Once your order has been dispatched, you may receive tracking information through email, SMS, or WhatsApp, where available.
You can use the tracking information to follow your shipment.
Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our control, including:
- Weather conditions
- Courier delays
- Public holidays
- Natural disasters
- Transport disruptions
- Incorrect or incomplete addresses
- Regional restrictions
We will assist you in tracking delayed shipments wherever possible.
Incorrect Address
Customers are responsible for providing the correct delivery address and contact details.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
Damaged Packages
If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it and contact us as soon as possible.
For damaged or incorrect products, please refer to our Returns & Refund Policy.